
Background
Dyslexic, fifteen years in infrastructure, promoted to team lead three years ago. The promotion terrified me for one reason: leads own the documentation standard, and documentation had been the red pen on every review I'd ever had.
The challenge
Our runbooks were dense prose - paragraphs describing what to click and type, written by people who find paragraphs easy. Following them during a 2am incident was miserable for everyone, but for me it was near-impossible: eyes skipping lines, re-reading the same sentence while a production system burned.
The accommodations you build for yourself are usually just good engineering hygiene nobody bothered to do.
What helped
I stopped trying to write like the old runbooks and made the format fit how I actually think:
- A diagram at the top. One picture of the system before any words.
- Numbered steps, one action each. Never 'configure the interface and verify connectivity' - that's two steps.
- Commands in code blocks, always. Copy-paste beats transcription for everybody, not just me.
- A 'you are done when…' line so there's no ambiguity about success.
I wrote mine this way quietly. During the next major incident the on-call engineer - not dyslexic - used my template and said it was the first runbook he'd ever followed without swearing. It became the team standard within a year.
Advice for others
The accommodations you build for yourself are usually just good engineering hygiene that nobody bothered to do. Don't pitch them as accessibility - pitch them as incident-response quality. Then let them make everyone faster, and take the credit you're owed.
Sound familiar?
The forum has a room for exactly this conversation: swap tactics, ask the question you can’t ask at work, or just say “same”.